Refund Policy

This policy sets out the rules and procedures for refund requests on the [Goo Exchange] platform. By using our services, you agree to the following:

1. Finality of Transactions

All purchases, sales, deposits, and withdrawals of digital assets through the platform are final and irreversible.
Once a transaction is confirmed on the blockchain, it cannot be reversed under any circumstances.

2. Permissible Refund Cases

A refund request may only be considered in the following cases:

A technical error by the platform resulting in an incorrect deduction.
A deposit not credited to the customer’s account due to a system error.
A double deduction for the same transaction.

3. Conditions for Submitting a Request

The request must be submitted within 24 hours of the issue occurring.
The customer must provide all required evidence (transaction ID [TXID], payment receipt, screenshots, and any other requested data).
The customer may be required to complete Know Your Customer (KYC) procedures before any refund request is accepted.

4. Processing Timeframe

Requests will be reviewed within 7 to 14 business days from the date of receiving all required documents.

5. Fees

If a refund is approved, administrative fees or blockchain network fees may be deducted from the refunded amount.

6. Limitation of Liability

The platform is not responsible for:

Errors caused by entering incorrect wallet addresses.
Loss of private keys or login credentials by the customer.
Transactions that were correctly executed on the blockchain.

7. General Provisions

The platform reserves the right to amend or update this policy at any time without prior notice.
In case of any conflict between this policy and other documents, this policy shall prevail.